Help & FAQs

Animal House Hospital opens Monday to Friday from 9 AM to 1PM and from 3 PM to 7 PM. We also open Saturday and Sunday from 9 AM to 12 PM.

We are also open 24/7 for emergencies and can be reached on +9613 664 969

Our address is: Animal House Hospital, Nicolas Bldg., Ground Floor, Zalka Highway Lebanon.

Contact us on the following number: +961 1 890 001 or send us an Email on [email protected]

Appointments are better for both clients and staff because they allow us to reduce waiting times and allow us to spend the right amount of time with your loved one. Walk-in appointments are welcome, but kindly asked to wait until a time becomes available. Emergencies take priority, but call ahead of time is appreciated to ensure we are equipped to management your pets’ needs immediately on arrival.

We offer 24-hour Emergency Service with a full-time veterinarian and staff focused on the practice of Emergency and Intensive Care medicine, we can provide emergency service around the clock to you and your pet.

Emergency: +961 3 664 969

For the same reason a human doctor cannot: it is both unethical and illegal. Without physically examining a patient, it is impossible for the veterinarian to come up with an accurate diagnosis and plan of treatment. A veterinarian can’t make a diagnosis based on symptoms only as observed by an owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical examination and possibly other diagnostic tests are required to determine the cause of the symptoms and best course of treatment. Also, some drugs are prescription medicines and it is illegal to dispense such items without a physical consultation.

This depends on the complexity or length of the surgery, procedure or dental, the time required by the patient to recover, the nature of the illness if found and the scheduling on the day. Desexings, most dentals and some procedures are day-surgeries and the patient may go home in the afternoon or evening. More complex surgeries may require a day or more of recovery time in hospital with further monitoring, tests or IV fluids. We schedule on the day according to illness or injury priority and other factors such as perhaps performing an x-ray on a patient before a theatre time slot if the patient requires surgery. Our staff will keep you informed as we progress.

Comprehensive examinations are recommended AT LEAST annually to check for health issues that may not be apparent to owners. During a comprehensive examination the veterinarian will examine your pet’s eyes, ears, skin and hair coat, listen to their heart, and discuss any concerns you may have.

If no skin condition is present, you can bathe your dog every 4-6 weeks.

Switching a puppy or kitten to adult food too early can cause obesity and gastro-intestinal issues. We recommend switching to adult dog or cat food between 10-12 months.

Animal House Hospital welcomes all breeds of cats and dogs.

Each pet food is different and each pet is different. Keep in mind that the amount of food fed depends on your pet’s lifestyle and metabolism — if you compare two identical healthy pets, the more active pet will need more food. In general, you should feed your pet three times a day until it is 4 months old, and then reduce it to twice daily.

Many pet owners don’t know how to determine if their pet is overweight. You should be able to feel your pet’s ribs, but also feel a thin fat covering over them. Behind the ribs there should be a waist. If you think your pet is overweight, try cutting back on its food. We suggest decreasing the amount you feed by 5 to10 percent. If that doesn’t work, ask your vet us about low-calorie diets.

It is safest to wait until the puppy has finished the series of vaccinations before letting it go outside. That is usually at 4 months old.

Poor pet dental hygiene can cause gum disease and that makes dogs and cats more prone to heart and kidney disease. Regular brushing will keep the tartar from coming back. Two to three times weekly is a good goal to aim for. If your pet does not tolerate brushing, there are dental chews and special diets available.

Most dogs without a skin condition don’t need a bath more than once a month. In fact, bathing your dog more than once a week could cause dry skin. But be sure to clean your pet’s ears more often to prevent infection — once or twice a week is recommended, depending on the amount of dirt or wax you find. We advise using your finger and a piece of gauze and any major brand of ear cleaner.

You can schedule a grooming session at Animal House or request our mobile service so that we come to you.

In general, if your pet has a cold, or if you do, you cannot transfer it to each other. However, there are a few conditions, including intestinal parasites and skin diseases that could be transferred to people.

Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

Lots of things make animals itch. The number one culprit is the flea! If your pet isn’t current on flea preventive or is particularly sensitive to fleas, this can cause severe itching and discomfort and sometimes you won’t even see the little things!! Often the issue goes beyond fleas and involves food or environmental allergies. To determine the real cause of the problem it is recommended you speak to your vet. They can perform small skin tests to figure out the cause and start a plan of action.

A lot of times plaque is the culprit in causing your pets smelly breath. Brushing your pet’s teeth regularly, add dental diet food and making sure they have plenty of bones will help to get rid of that yucky doggie breath. Plus, an annual visit to the vet for a proper dental teeth clean will help to ensure your dog has not only great smelling breath, but also healthy teeth and gums! Yep, pets should have a regular visit to the pet dentist too and the vet!

Dogs are not silly, they can smell tablets and won’t just eat them out of your hand like it is a treat. Try breaking the tablets up and mixing in with their dog food. You can also try placing the broken pieces inside a piece of soft cheese, sausage even pate works. Some dogs will try and hide the pill in their mouth then spit them out, so watch them for a minute or so to make sure the pill has been swallowed. If your dog will not eat the broken tablets in any type of food, place the tablet on the very back of the dogs’ mouth and hold the dog’s mouth shut until they swallow the tablet.

Give your new puppy some toys to chew. All puppies like to chew things. This is normal behaviour and also helps teething. A few different toys for your new puppy are a good idea, as different chew toys do different things, and your dog won’t get bored. You can get teething toys, toys where you can place treats inside so they have to problem solve to get to the treats, rope toys etc. Ask your local vet or pet store for some chew toys and they will be able to help you pick the right size for your new pup.